PURCHASES & RETURNS
Click below to learn more about the options you have for returning or exchanging Japanese Weekend products.
Return and Refund Policy
Unwashed, unworn, or defective merchandise purchased from JapaneseWeekend.com may be returned or exchanged within 30 days of delivery. (unless otherwise noted).
Japanese Weekend underwear cannot be returned or exchanged.
Clearance items are final sale, no exchanges or returns.
To receive a refund (excluding clearance items and underwear), returns must be accompanied by the original sales invoice within 30 days of delivery. Refunds will be issued in the original form of payment for the price paid.
Please allow 2-3 weeks for your refund to be processed once it arrives to our warehouse.
Please note: Due to bank processing time it may take up to two billing cycle for your credit to appear on your bill. Japanese Weekend does not refund shipping costs.
Shipping charges will be refunded only if the wrong item was sent or is defective.
Returns without an original sales invoice may be exchanged within 30 days of the original purchase for a different item or for merchandise credit at the current selling price.
1. Complete the Return Form
2. Pack your return
3. Ship your return
If you need help with your return/exchange email us at firstname.lastname@example.org. You may also call Japanese Weekend Customer Service at 1-800-808-0555, weekdays from 9:00am to 5:00pm (Pacific Standard Time).
Please note: Due to bank processing time it may take up to two billing cycle for your credit to appear on your bill. Japanese Weekend does not refund shipping costs.Price adjustments are not valid on any sale or clearance items