PRIVACY

Effective 11/01/14

Japaneseweekend.com respects our customer's privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. Japaneseweekend.com recognizes that it must preserve and use customer information in a responsible manner. We do not sell or rent your information to third parties. However, we do share your information with third parties under certain circumstances. For more information, click here.

If you have any questions about our privacy policy, click here to contact JapaneseWeekend.com customer service via email, or call us at 1-800-808-0555, or you can write to us at Japanese Weekend JWOnline, 496 South Airport Blvd., South San Francisco, CA 94080.

If our Privacy Policy changes in the future, our web site will be updated to reflect these changes or you will be contacted prior to policy changes taking effect.

Frequently Asked Questions:

o What kind of information does japaneseweekend.com collect?
o How does japaneseweekend.com use my information?
o Does japaneseweekend.com share my information with third parties?
o How do I delete my email information?
o How do I remove my information from email, phone and postal mailing lists?
o How does japaneseweekend.com use cookies on its site?
o What about links to other web sites and services?

What kind of information does japaneseweekend.com collect?
We collect information such as your name, email address, mailing address, baby’s due date and phone and credit card numbers that you provide when you place an order, sign up to receive email updates, or request a catalog. We also maintain a record of your purchases online and in our stores. We may acquire customer names, email addresses and mailing addresses for select mailings from third parties, however we do not sell or rent your information to third parties.

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How does japaneseweekend.com use my information?
When you make an online purchase from japaneseweekend.com, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. In addition, you will be automatically signed up to receive email updates about our products, services, contests, and promotions.

If you participate in a contest or promotion (online, over the phone, or at one of our retail stores), you may choose to receive email updates about our products, services, contests, and promotions.

From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, and promotions through postal mail.

To serve you better, we may combine information you give us online and in our stores as well as information about your product interests and purchases. In addition, we may combine information you provide with demographic information that is publicly available. We use this combined information to enhance and personalize your shopping experience with us, and to communicate with you by email or postal mail about our products, services, and promotions that may be of interest to you.
If you do not want us to use your information as described above, click here to contact japaneseweekend.com customer service via email, or call us at 1-800-808-0555, or you can write to us at Japanese Weekend JWONLINE, 496 South Airport Blvd., South San Francisco, CA 94080.

Please Note: If you have previously asked to be removed from our email list, we will not sign you up for email updates if you place an order over the Internet. Please note that it may up to eight weeks to remove you from our list.

This website uses Google AdWords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the JapaneseWeekend.com website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can
opt out of interest-based advertising entirely by cookie settings or
permanently using a browser plugin.


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How do I delete my email information?
If at any time you would like us to remove you from our email list, email us at online@japaneseweekend.com and put unsubscribe from emails in the subject line, or call us at 1-800-808-0555, or you can write to us at Japanese Weekend JWONLINE, 496 South Airport Blvd., South San Francisco, CA 94080.

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How do I remove my information from phone and postal mailing lists?
If you prefer not to receive information from us through postal mail or by phone, click here to contact japaneseweekend.com customer service via email, or call us at 1-800-808-0555, or you can write to us at Japanese Weekend JWONLINE, 496 South Airport Blvd., South San Francisco, CA 94080.

Please note that your request may take up to eight weeks to become effective. Please also note that when you make a purchase, we will send you emails to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.

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What are cookies? How does japaneseweekend.com use cookies on its site?
A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID) that is used to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie.

When you visit japaneseweekend.com, your cookie helps us keep track of your order as you shop at our site. We also use cookies to track and maintain the identity of the Web site you visited immediately prior to japaneseweekend.com to further improve our site. We do not otherwise track any information about your use of other web sites.

You can refuse cookies by turning them off in your browser. If you turn off cookies, we will be unable to track your order or enable you to make a purchase from japaneseweekend.com.

We also employ Google Analytics to provide us with information regarding the demographics of our users.
To provide website visitors the ability to prevent their data from being used by Google Analytics, an opt-out browser add-on for the Google Analytics JavaScript (ga.js, analytics.js, dc.js) is available.

If you would like to opt-out of Google Analytics Demographics tracking, download and install the add-on for your web browser. The Google Analytics opt-out add-on is designed to be compatible with Chrome, Internet Explorer 8-11, Safari, Firefox and Opera. In order to function, the opt-out add-on must be able to load and execute properly on your browser. For Internet Explorer, 3rd-party cookies must be enabled. Learn more about the opt-out and how to properly install the browser add-on here.

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What about links to other web sites and services?
Japaneseweekend.com may contain links to other sites that are not under our control. These web sites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked web sites and provide these links solely for the convenience and information of our visitors.

If you have any questions about our privacy policy, click here to contact japaneseweekend.com customer service via email, or call us at 1-800-808-0555, or you can write to us at Japanese Weekend JWONLINE, 496 South Airport Blvd., South San Francisco, CA 94080.

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Credit Card Security
How does japaneseweekend.com protect my credit card information?
At japaneseweekend.com we do our best to provide a safe online shopping experience. Protecting the safety of your credit card information is important to us.

We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is a sophisticated method of scrambling data as it travels from your computer to our website's servers.
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

Some browser versions and some firewalls don't permit communication through secure servers. If for any reason you cannot access the secure server, please feel free to place your order with us by phone at 1-800-808-0555. Our Customer Service Associates will be happy to assist you.

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